FAQ ezspin
Answers for Malaysian Players

Two-step verification (2FA) can be enabled through the Security Settings section in your ezspin account. Once enabled, every login attempt from a new device will require a verification code sent to your registered mobile number or email. This step significantly reduces the risk of your account being accessed without permission.

Yes. ezspin uses 256-bit SSL encryption technology for all transactions and data transfers. This means your personal information, including your MyKad number, e-wallet account details and transaction records, is fully encrypted and cannot be read by any outside party during data transmission.

Change your account password immediately and log out of all active sessions. After that, contact the ezspin support team via live chat 24/7 or email to report the incident. Our team can temporarily freeze your account to prevent any unauthorised activity while an investigation is carried out.

The official ezspin website can be accessed at ezspin.best. Always check the URL in your browser's address bar before logging in — look for the correct spelling and make sure the HTTPS connection with a padlock icon is displayed. Fake sites typically use domains that look almost identical but differ slightly, such as added numbers or letters. Do not enter your password on any suspicious site.

This is strongly discouraged. Using a unique password for your ezspin account is a security best practice. If the same password is used on another platform and that platform is involved in a data breach, your ezspin account is also at risk. Create a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols — and do not share it with anyone.

Withdrawals at ezspin are usually processed within 10 to 45 minutes after a request is submitted. The exact duration depends on the payment method chosen and system load at the time of processing. As a guide, withdrawals via local e-wallets such as Touch 'n Go and DuitNow are generally faster than other methods.

Yes, withdrawals at ezspin are available 7 days a week, including Saturday, Sunday and public holidays. Our processing team operates around the clock, so your withdrawal request will not be delayed simply because of a public holiday. However, withdrawals via FPX (online banking) may take slightly longer on public holidays depending on bank operating hours.

A withdrawal still pending after 45 minutes may be due to several factors — including incomplete identity verification, unmet bonus wagering requirements, or a temporary technical issue. Check the Transaction History section in your account for the latest status. If the issue persists, contact ezspin support via live chat for a prompt resolution.

Generally, ezspin encourages withdrawals to the same payment method used for the deposit, as an added security measure to prevent financial fraud. This means if you deposited via Touch 'n Go eWallet, the withdrawal should also be made to the same Touch 'n Go account. For specific questions about this, please contact our support team.

The minimum withdrawal amount at ezspin is RM50. This limit applies to all withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH). Make sure your account balance is sufficient and all wagering requirements have been met before submitting a withdrawal request.

Identity verification (KYC) is a standard requirement for all online gambling platforms operating under international licensing. It is designed to protect players from fraud and identity theft, and to ensure the platform is not misused. The process also confirms that players meet the minimum age requirement of 21 years before being allowed to play.

Identity verification is typically required when making the first withdrawal, when there is suspicious account activity, or when certain transaction limits are reached. ezspin reserves the right to request verification at any time in line with the platform's security policy. Completing verification early speeds up future withdrawal processing.

A rejected verification is usually because the document is unclear, cropped or expired. Review the images you uploaded — make sure all details are clearly visible, the lighting is adequate and the entire document fits within the photo frame. Re-upload clearer documents and contact ezspin support if the issue persists — our team will guide you through it.

Yes, this is an important requirement. Your full name on your MyKad or passport must match exactly with the name registered on your e-wallet account, bank account or payment method you use. A name mismatch between your identity document and payment account is the most common reason verification fails and can delay the processing of your withdrawal.

The ezspin team reviews identity verification documents within a reasonable timeframe. The process is generally faster if the documents submitted are clear and meet all requirements. You will receive a notification in your account once the review is complete. If you need to know the latest review status, our 24/7 support team is available to assist via live chat.

Yes, ezspin accepts deposits in cryptocurrency including USDT, BTC and ETH. This method suits players who prioritise privacy and transaction speed. The minimum deposit via crypto is the same as other methods, which is RM30 (or the equivalent value in cryptocurrency at the time of processing). Check the deposit section in your account for the latest wallet address.

Log in to your ezspin account, select Deposit and then choose the FPX / Online Banking method. Enter the deposit amount (minimum RM30), select your preferred bank and you will be directed to the bank portal to complete the payment. Once payment is successful, your account balance is updated automatically.

ezspin does not charge additional processing fees for deposits made via supported payment methods. The amount you enter is the amount credited to your account. However, third-party service providers such as your bank or e-wallet may have their own fee policies that are beyond ezspin's control.

The minimum deposit at ezspin is RM30 and this limit applies to all supported payment methods — Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto. For new players looking to take advantage of the 150% first deposit bonus up to RM300, a deposit of RM200 for example will give a bonus of RM200 × 150% = RM300 (maximum bonus cap), with a wagering requirement of RM300 × 20 = RM6,000.

In cases where a deposit is slow to update, first check the receipt or proof of payment from your e-wallet provider or bank. If the payment was successful but your ezspin account has not been updated, contact our support via live chat 24/7 with your transaction details such as reference number, amount and transaction time. Our team will investigate and resolve the issue promptly.

The deposit process via ShopeePay and Boost is essentially the same as other e-wallets. Select the relevant method in the Deposit section, enter the amount (minimum RM30) and follow the instructions in your e-wallet app to confirm the payment. Make sure your ShopeePay or Boost app balance is sufficient before starting the deposit process.